Skills development covers everything from a short course in a new system to longer education. What matters is that the effort is tied to what the company and the employee actually need.
A good process starts with the need. What should employees be able to do, and what can they do today? Then you choose the format that fits: e-learning, classroom training, peer-to-peer training, or a mix. Finally, you follow up on whether it is being used.
Digital skills development makes it possible to reach many people in a short time and to see the progress. This is especially true when new workflows, systems, or rules need to reach the whole organization.